Shipping and returns

Shipping Policy:

  1. Shipping methods: The available shipping options and the corresponding delivery times will be displayed to you during the ordering process.

  2. Shipping areas: We ship our products to selected countries. The list of countries eligible for shipping is displayed during the ordering process. If your country is not included in the list, please contact our customer service to discuss a possible solution.

  3. Shipping costs: Shipping costs are calculated based on the delivery location and shipping method selected. The exact shipping costs will be shown to you during the ordering process before you complete the payment. Shipping is basically free!

  4. Delivery time: We strive to process and ship your order as quickly as possible. The estimated delivery time varies depending on the delivery location and shipping method. Typically domestic delivery takes approximately 2-3 business days and international deliveries may take 3-14 business days or longer depending on the destination.

  5. Tracking: After your order has shipped, you will receive a shipping confirmation with a tracking number. You can track your delivery to check the status of your order in real time.

Return Policy:

  1. Return Policy: We want you to be completely satisfied with your purchase from MoreThanPerfume.com. If you are not satisfied with an item or would like to make an exchange, we accept returns within 14 days of receipt of the item.

  2. Return conditions: To ensure a smooth return, please note the following conditions:

    • The returned items must be unused , undamaged and in the original packaging.
    • For hygiene reasons, perfumes and cosmetics can only be returned if the original seal is intact.
    • Please include a delivery note or a copy of the invoice with the return so that we can process your return quickly.

  3. Returns Procedure: To initiate a return, please contact our customer service at office@morethanperfume.com, our customer service representatives will be happy to assist you in organizing the return and provide you with further instructions.

  4. Refund: Once we have received and inspected your returned items, we will issue a refund of the purchase price. Refunds will usually be made to the original payment method used to place the order. Please note that refunds may take a few business days to process.

  5. Return shipping costs: Return shipping costs are to be paid by the customer, unless the return is due to a faulty or damaged item for which we assume responsibility.